Telephone Service At Sea

Often when people take a cruise they want to stay in touch with family back home by calling. Before you take that cruise it is advisable to check with you cellular service concerning your options and costs. Being forewarned is forearmed.

Using cell phones while on a cruise can be very expensive. The major U.S. cell services range in cost between $2.99 a minute up to $5.99. In order to provide cell service the cruise lines contract with a marine cellular service that operates while at sea. A number of the U.S. based cruise lines use Cellular At Sea for the service and the charges are passed from Cellular At Sea through to your cell service to appear on your monthly bill. Because of this arrangement most prepaid plan services just won’t work onboard ship. Using the ships in cabin service isn’t any better with $5.99 a minute being typical.

If you wait until you are in a port to place calls the service switches to the regional carriers in that country where costs are based on your cell services roaming charges. Roaming charges vary depending on your service so you’ll want to check with your carrier for those rates. If you’ve got T-Mobile, check to see if the country visited is included in the Simple Choice plan. If it is, making phone calls will only be $0.25/minute whie data is free. Calls from Mexico and Canada using T-Mobile’s Simple Choice plan are free. Verizon’s TravelPass and AT&T’s International Day Pass charge $5 to $10 per day for travelers to text, call and use data based on the plan they have at home but you must sign up for the service. Without the pass, pay-per-use data rates for both carriers costs more than $2.00/MB.

Receiving and sending text messages are usually pretty inexpensive while at sea. Typically incoming texts are free and outbound costs are typically 25¢ to 50¢. Be cautious of MMS and ask your carrier for rates as they involve data charges.

A number of years ago the major carriers had reasonably priced cruise plans but AT&T acquired Cellular At Sea and changed the rate structure. Now AT&T is the only company that currently has cruise rate packages with the lowest priced package providing 50 minutes and unlimited texts for a fixed price of $50 (overages are $1.99 a minute) with no data.

When you’re in port, your cell signal will switch to a carrier in that country where international roaming rates apply. You need to be very aware of the service switch as you enter and leave port. If you are on a call as the ship sails out and it switches to the marine service – so will the rates.

If you are looking to save money on calls, most ships have data plans with some being reasonably priced. Often you can install an app on your phone that allows calling over internet that usually works well. Services that provide video calling, like Skype may encounter internet speed issues however.

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